Author Topic: ** Problems Accessing This Site? **  (Read 7715 times)

Offline toddg

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** Problems Accessing This Site? **
« on: June 15, 2013, 02:38:34 PM »
Please note: Over the past few months, the forum software has not been able to send outgoing emails.  As a result of this, many features on the website have been broken, including new member registration, password resets, and notification that private messages have been received.   This problem has now been fixed.

Please accept our apologies for any inconvenience.

-- The Moderators

P.S. If you try to register for the forum and do not receive a confirmation email, please check your spam folder.   If you continue to have problems registering, please contact us at jhlife.help (at) gmail (dot) com
« Last Edit: November 03, 2013, 09:48:32 PM by toddg »

Offline toddg

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Re: ** Problems Accessing This Site? **
« Reply #1 on: November 30, 2014, 10:37:48 PM »
We've been having another ongoing problem with users in good standing being told they are banned from the site.  Presumably, this has been a problem with some new users who are trying to sign up for the site as well.

We have set up some filters designed to keep the spambots from taking over the site, but we think that some of these former spam IP addresses may now be used by legitimate internet service providers, and assigned on a rotating basis to their customers.

In order to reduce the problem of legitimate users being blocked from the site, we have removed a large number of our older bans, and we have labelled each of our remaining bans with a code that should help us more easily trace the problem.   If you try to log in to this site, and receive a ban notice:


  • First, clear any JacksonHeightsLife.com cookies from your browser and try again
  • Contact us at jhlife.help (at) gmail (dot) com to let us know you're having this problem.   Please be use to note the reason given for the ban (this could be an IP range like "23.*.*.*" or a phrase like "US Hostname Required" or a string like "hefExhini98")

Sorry again for any trouble you've been having with the site.

--The Moderators
« Last Edit: December 01, 2014, 09:00:28 AM by toddg »

Offline toddg

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Re: ** Problems Accessing This Site? **
« Reply #2 on: May 20, 2016, 11:40:38 AM »
We're having the problem with outgoing email again.   If you've registered for the website, but haven't received a confirmation message, please let us know at jhlife.help (at) gmail (dot) com.   Be sure to include your account name.   Thank you, and sorry for the inconvenience.

Jackson Heights Life

Re: ** Problems Accessing This Site? **
« Reply #2 on: May 20, 2016, 11:40:38 AM »