A Weird Thing that Happened: The Thomas Pizza Edition

[citygirlcountryheart]

So the boyfriend and I ordered a mini pizza and a salad from Thomas tonight.  When It arrived, the delivery guy said "$20."  $20?  For a mini and a salad?  "No," he replied.  "MEDIUM."  But we ordered a MINI.  TEN INCH.  "No.  Medium."  Well we're not going to pay for something we didn't order.  Should we call the restaurant?  "Ok."  So the boyfriend rang them up, explained the situation, the restaurant asked to speak with the delivery guy, got back on the phone with boyfriend, yadda yadda yadda.  The long and short of it was that the guy at the restaurant asked us to KEEP FOUR SLICES AND SEND THE REST BACK.  Which we did.  Because we were hungry.  But what are they doing with the rest of that pizza?  I can only imagine that they're going to sell it as slices.  Which is gross.  I mean call me a little hygiene-obsessive, but I wouldn't want to eat a slice of pizza that had already been in another customer's kitchen.  Ew.   

...And I mean maybe they were just going to eat it themselves?

...Or it was just the principle of the thing?

I think I'll be looking for a new pizza place now.  After I eat this one last slice.

[bellabella]

I;ve been in neighborhood  for many yrs and hate to badmouth but thomas is is gross.  since they've been taken over it's gotten worse. I only order and eat from one place

[citygirlcountryheart]

I think I was probably in denial about its grossness, but I really felt like I had to share that experience.  There's gross, and then there's USED FOOD.

Any tips on a more acceptable pizza place?

[Griswold Contessa]

LOUIE'S Pizzeria (718) 440- 09346 ...........you can order pizza by the slice and their homemade agnolotti with creamy pesto is to die for!!

[Shelby2]

I wouldn't assume that they are going to serve your returned pizza.  It doesn't sound like they did the right thing from a customer service standpoint, but perhaps they gave the other half of the pizza to the delivery guy or threw it away.

I like Louie's (Elmhurst) and Sam's (Northern in the high 80s).

[camh]

SAL's all the way!! Always delicious and he is so friendly!!

[Lilybell]

I really doubt they re-sold the slices, they probably dumped them or just ate them.  It is common practice for pizza places to make you return the pizza if you call and say they got the order wrong.  They will bring you a new one, but they always take the old one.  Otherwise they'd be dealing with scammers always calling because their order was "wrong".  It's a little odd because they asked for half of the pizza back, but I guess it's policy.  But if you are regulars, they should have just let it go.

I have to say - they have my least favorite pizza in NY. It's just awful (to me).  Least favorite in the world: Lido's Pizza in the DC-area - it's like matzoh with catsup. And people love it! Does.not.compute.

[Griswold Contessa]

I've worked in the restaurant business and I think what happened to you the other night is just plain disgusting!  Bottom line if they care to have your repeat business they would have eaten the loss instead of showing a most unacceptable compromise.  Now if you ever care to order from them again you will wonder if your pizza is a "redelivered one"..........not a good business move!  It's most likely that they sold these slices later in the store!!!!! 

[citygirlcountryheart]

My thoughts exactly, Griswold Contessa!  We order from them on a fairly regular basis.  They hadn't ever done something quite so reprehensible before, although they had a history of "forgetting" our credit card receipt and trying to get us to give them cash upon delivery.  We will DEFINITELY be trying Louie's as you suggested!

[Really4rob]

Gustosa (formerly Romeo's).  It's the move.

[NYC Native]

WTF?  I never heard of such a thing...It is actually hilarious if You think about it - "Great conversation topic"    I'm not a pizza person - it's emergency food for me BUT there are a couple of places I will take my son when he comes from Florida or my wife's nieces from DR...they're big Pizza fans.  NO, But seriously - HILARIOUS 

[dssjh]

that is totally bizarre!

agree w rob on gustosa...LOVE their sicilian pies. and really really miss the 'other' thomas that was supplanted by the truly awful due fratelli/due franky place

[citygirlcountryheart]

I have to admit, I've been having a great time telling the story.

Tried Louie's the other night...ordered fettuccine with creamy pesto and promptly went into a food coma.    Delicious!  AND supremely inexpensive with crazy fast delivery.  We'll be trying their pizza next.

[Griswold Contessa]

If you like chicken try the chicken and tomato..there's so much chicken on each slice that two slices would make a meal and if you're looking for a lighter meal the margarita pizza with fresh mozzarella and basil hits the spot!! 

[amarrajwani]

Louie's is awesome - buffalo chicken pizza!